Last Updated: July 8, 2026
These General Terms of Service (these “General Terms” or “Terms”) are a binding agreement between Catena Labs, Inc., a Delaware corporation (“Catena,” “we,” “us,” or “our”), and you. These General Terms govern your access to and use of the Catena website and all of the Catena Services as defined below. They are a standalone agreement and also serve as the governing document for the product and feature-specific Additional Terms that Catena makes available and that reference these General Terms.
1. Introduction and Acceptance
These General Terms govern your access to, and use of, the Catena website located at www.catena.com and any related subdomains (the “Site”), your Catena Organization Account and any related functionality, websites, application programming interfaces, command line interfaces, model context protocol servers, software, dashboards, and documentation that link to or reference these General Terms (collectively, the “Services” or the “Catena Services”).
The “Terms” consist of: (a) these General Terms; (b) the product-specific and feature-specific terms that Catena makes available and that reference these General Terms (collectively, “Additional Terms”); and (c) the policies referenced in these Terms, including the Catena Privacy Policy (collectively, “Policies”). By accepting these General Terms or using any Service, you also agree to the Additional Terms and Policies applicable to that Service. If there is a conflict, the order of precedence is described in Section 21 (General Provisions) under “Order of precedence.”
As used in these Terms: “Service Providers” means Catena’s third-party infrastructure providers; “Digital Assets” means the digital assets accessible through the Services; “Documentation” means the user manuals, technical documentation, and other materials made available by Catena relating to the Services. Other capitalized terms are defined where they appear.
By clicking “I agree” (or a similar control), executing an order form or other agreement that references these Terms, creating an Account, or otherwise accessing or using the Services (including by browsing the Site), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Services.
Business use; who accepts. The Services are offered to businesses and to individuals acting for business or commercial purposes. “Customer,” “you,” or “your” includes both legal entities (such as corporations and limited liability companies, including single-member limited liability companies) and natural persons acting for business or commercial purposes (such as sole proprietors and individuals operating under a trade name or “doing business as” name). If you are accepting these Terms on behalf of an entity, you represent and warrant that you have the authority to bind that entity, and “you” and “Customer” refer to that entity. If you are accepting these Terms as a natural person acting for your own business or commercial purposes, “you” and “Customer” refer to you individually. You represent and warrant that you are accessing and using the Services solely for business or commercial purposes and not for personal, family, or household purposes.
Arbitration notice. These Terms contain a binding arbitration provision and a class-action and jury-trial waiver in Section 20 (Governing Law; Dispute Resolution; Arbitration) that affect your legal rights. Please read them carefully.
2. Eligibility
General. To access or use the Services, you must have the full capacity to execute, deliver, and perform under these Terms. If you are an entity, you must be duly organized, validly existing, and in good standing under the laws of your jurisdiction of organization and capable of forming a binding contract. If you are a natural person, you must be at least eighteen (18) years old, have the legal capacity to form a binding contract, and access and use the Services solely for business or commercial purposes.
Sanctions eligibility. You must not be a Sanctions Target (as defined in Section 7) or organized, resident, or located in a jurisdiction subject to comprehensive Sanctions. Catena may deny, condition, or restrict access to the Services in any jurisdiction at its discretion.
3. The Services; Our Role
What we provide. Catena Services include software and technology infrastructure for businesses and their authorized AI agents and automated systems. Catena Services include identity, policy, governance, controls, and access to digital-asset wallets and financial services provided by Service Providers. Access to certain Catena Services is provided through a Catena Organization Account. The specific features available to you depend on the Services you enroll in and the Additional Terms applicable to them.
No financial services. Catena is not a bank, custodian, trustee, fiduciary, money services business, money transmitter, exchange, broker-dealer, investment adviser, or other regulated financial services provider, and nothing in these Terms or in your use of the Services should be construed to the contrary. Catena does not provide investment, financial, legal, tax, or accounting advice. You are solely responsible for determining whether your use of the Services complies with all laws and regulations applicable to you, including any money transmission, money services business, securities, or similar regulations.
No fiduciary relationship. Catena is not your broker, intermediary, agent, advisor, or custodian, and has no fiduciary relationship or obligation to you in connection with the Services. Catena’s role is limited to providing the Services as described in these Terms, the applicable Additional Terms, and the Documentation.
4. The Site; Prospective Customers
Informational use. The Site and its content, including any product descriptions, documentation, blog posts, and marketing materials, are provided for general informational purposes only. They do not constitute an offer, solicitation, or recommendation to enter into any transaction or to use any Service, and they do not constitute financial, investment, legal, tax, or other professional advice.
No reliance. Statements on the Site about planned features, availability, performance, or timing are subject to change and may describe functionality that is under development, offered on a limited basis, or not available in your jurisdiction. You should not rely on such statements in making any decision. Access to any particular Service may require separate registration, eligibility screening, and acceptance of Additional Terms.
Acceptable use of the Site. When accessing the Site, you will not (a) use it in violation of any applicable law; (b) attempt to gain unauthorized access to the Site or related systems; (c) interfere with or disrupt the integrity or performance of the Site; (d) scrape, harvest, or collect data from the Site except as expressly permitted; or (e) reverse engineer, decompile, or disassemble any part of the Site except to the extent that restriction is prohibited by applicable law.
5. Accounts; Registration; Verification
Catena Organization Account. To use most Services, you must register for a Catena Organization Account (your “Catena Organization Account”). The Catena Organization Account is the top-level account structure that represents your organization’s relationship with Catena. Your Catena Organization Account may house or control access to Services that may be governed by Additional Terms specific to that Service.
Registration. You agree to provide accurate, current, and complete information during registration and to keep that information accurate, current, and complete.
Identity verification. Catena may require you to complete identity verification, “know your customer” or “know your business,” beneficial ownership, and other onboarding and compliance procedures as a condition of access, and may condition, suspend, or terminate access based on the results. Because Customers may be either entities or natural persons acting for business or commercial purposes, the applicable verification procedures will depend on how you classify and on the requirements of Catena and its Service Providers, and may be applied at the level of the Catena Organization Account, a Sub-Account, or both. You agree to provide the information and documentation reasonably requested for these purposes.
Authorized Users. You may permit your employees, contractors, AI agents, representatives, and automated systems, in each case within your organization or acting solely on your behalf (“Authorized Users”), to access and use the Services through your Account. You are responsible for all activity that occurs under your Account and through your Authorized Users, whether or not authorized by you. Each Account may be accessed and used only by the Customer and its Authorized Users, and may not be resold, sublicensed, or otherwise made available to, or used for the benefit of, any third party.
Authentication Credentials. “Authentication Credentials” means API key credentials, passkeys and other FIDO2/WebAuthn authenticators (including hardware security keys), OAuth and other social login credentials (including OIDC tokens and the linked identity-provider accounts), one-time passcodes delivered by email or SMS, any session credentials issued to maintain an authenticated session, any private keys you export from the Services, and any other codes, secrets, cryptographic stamps, or authentication methods that you or any Authorized User uses to access your Account or any part of the Services.
Your responsibility. You are solely responsible for safekeeping all Authentication Credentials associated with your Account, including the Authentication Credentials of all your Authorized Users, and for all activity associated with your Account, whether by you, your Authorized Users, or any third party. You must, and must require all Authorized Users to, use all reasonable means to secure the hardware, software, Authentication Credentials, and email and messaging accounts used to access or use the Services, consistent with customary, industry-standard security practices and the Documentation.
No recovery. Neither Catena nor its Service Providers can retrieve, reset, or restore your Authentication Credentials. If you or your Authorized Users lose access to Authentication Credentials, you may permanently and irreversibly lose access to your Account and to the Digital Assets associated with your Private Keys. You are responsible for maintaining secure backups and recovery mechanisms for your Authentication Credentials.
Notification of compromise. You must promptly notify Catena if you or any Authorized User knows or reasonably suspects that any Authentication Credentials or other information related to use of the Services has been lost, stolen, or otherwise compromised, or of any unauthorized use of your Account.
6. Acceptable Use; Prohibited Conduct
You will not, and will require your Authorized Users not to, and will not encourage or authorize others to: (a) use the Services in violation of any applicable law, including the Bank Secrecy Act, OFAC regulations, export control laws, anti-money laundering (“AML”) laws, anti-terrorism laws, or Sanctions; (b) use the Services to launder money, finance terrorism, or otherwise facilitate illegal activity; (c) engage in fraud, market manipulation, or the offer or sale of unregistered securities in violation of applicable law; (d) deploy malicious code, attempt to gain unauthorized access to the Services or related systems, or interfere with or disrupt the integrity or performance of the Services; (e) circumvent any geographic restriction or access control, including through use of a virtual private network, to bypass Sanctions or other controls; (f) collect or store personally identifiable information of others without their express permission; or (g) reverse engineer, decompile, or disassemble any part of the Services except to the extent that restriction is prohibited by applicable law.
7. Sanctions; Anti-Money Laundering
Definitions. “Sanctions” means any law, regulation, or executive order imposing economic, trade, or financial sanctions or restrictions administered or enforced by the United States (including the U.S. Department of the Treasury’s Office of Foreign Assets Control (“OFAC”), the U.S. Department of Commerce, or the U.S. Department of State), the United Nations Security Council, the European Union, the United Kingdom, or any other relevant sanctions authority. A “Sanctions Target” is any person or entity that is (a) listed on any sanctions list (including OFAC’s Specially Designated Nationals and Blocked Persons List); (b) organized, resident, or located in a country or territory that is itself the subject of comprehensive Sanctions; (c) owned or controlled by, or acting for or on behalf of, any such person or entity; or (d) otherwise the target of Sanctions.
Compliance. You represent, warrant, and covenant that neither you nor any of your Authorized Users is a Sanctions Target or is dealing with a Sanctions Target. You will not access or use, or permit any Authorized User to access or use, any portion of the Services if you or that Authorized User is a Sanctions Target or is acting for or on behalf of a Sanctions Target. Where applicable to your use of the Services, you will implement reasonable controls, including screening, to prevent transactions with sanctioned wallet addresses or interaction with sanctioned software, including mixing services or tumbling protocols identified on OFAC’s sanctions lists or otherwise prohibited under applicable Sanctions.
Records. Upon Catena’s reasonable request, you will provide information and records required to satisfy Catena’s or its Service Providers’ legal or compliance obligations, including information or documentation relating to your Authorized Users.
8. Intellectual Property; License; Feedback
Ownership. As between you and Catena, Catena and its licensors and Service Providers own all right, title, and interest in and to the Services, including all related software, technology, and Documentation, and all intellectual property rights therein. All rights not expressly granted are reserved.
License. Subject to your compliance with these Terms, Catena grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the term of these Terms solely for your internal business purposes.
Feedback. If you provide Catena with suggestions or feedback regarding the Services, Catena may use it without restriction or obligation to you.
9. Third-Party Services and Links
The Services may interact with, integrate, or provide links to third-party services, software, websites, and public blockchain networks that Catena does not own or control (“Third-Party Services”). Catena provides these for convenience and is not responsible for the operation, security, availability, content, or practices of any Third-Party Service. Your use of a Third-Party Service is governed by that provider’s terms, and you are responsible for reviewing and complying with them. Any dispute you have with a Third-Party Service provider must be resolved directly with that provider.
10. Privacy and Data
Privacy Policy. Catena’s collection and use of information in connection with the Site and the Services is described in the Catena Privacy Policy, which is incorporated into these Terms by reference.
No sensitive information in freeform fields. You agree not to input personally identifiable information into any freeform fields within the Services except as expressly directed.
11. Communications; Electronic Records and Signatures
Consent to electronic records and signatures. You consent to transact with Catena electronically. You agree that (a) your electronic acceptance of these Terms and any Additional Terms constitutes your signature, and that electronic records and electronic signatures have the same legal effect as handwritten signatures and paper records; and (b) Catena may provide all agreements, notices, disclosures, and other communications to you electronically, including by email to the address associated with your Account, by messages within the Services, or by other reasonable means, and that doing so satisfies any legal requirement that such communications be in writing. Because you access and use the Services solely for business or commercial purposes and are not a consumer, the consumer-specific requirements of the federal Electronic Signatures in Global and National Commerce Act (E-Sign) and similar state laws do not apply. You are responsible for maintaining accurate contact information and the ability to access and retain electronic communications.
Service and marketing messages. Catena may send you administrative and transactional messages relating to the Services. Catena may also send marketing communications as permitted by law; you may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting Catena. Opting out of marketing does not affect administrative or transactional messages.
12. Fees; Taxes
Fees. Fees for the Services, if any, will be disclosed in the applicable product flow or Additional Terms. Please review them carefully. Catena will provide notice of any changes to fees previously disclosed to you, which notice may be provided in the product interface itself.
Taxes. You are responsible for determining, collecting, reporting, and remitting all taxes associated with your use of the Services and your transactions, other than taxes based on Catena’s net income. Catena does not provide tax advice.
13. Changes to the Services and to the Terms
Changes to the Services. Catena may modify, suspend, or discontinue all or any part of the Services at any time, with or without notice, subject to any separate written agreement between you and Catena. Catena will use commercially reasonable efforts to provide advance notice of material changes that adversely affect your use of the Services where practicable.
Changes to the Terms. Catena may amend these Terms, the Additional Terms, and the Policies from time to time. Catena will provide notice of material changes, including by posting the updated Terms with a revised “Last Updated” date or by other reasonable means. Your continued use of the Services after the effective date of the updated Terms constitutes acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services.
14. Suspension and Termination
By you. You may stop using the Services and terminate these Terms at any time, subject to any separate written agreement between you and Catena.
By Catena. Catena may suspend or terminate your access to all or part of the Services, with or without notice, if: (a) you breach these Terms; (b) Catena reasonably believes that your use of the Services creates a legal, security, or compliance risk to Catena, its Service Providers, or any third party; (c) required to do so by law or by a Service Provider; or (d) you cease to be eligible under Section 2.
Effect of termination. Upon termination, your license to use the Services ends and you must cease using the Services. Termination does not relieve you of obligations accrued before termination. Additional consequences of termination that are specific to Services covered by Additional Terms are described in the applicable Additional Terms.
The following Sections, and any other provision that by its nature should survive, will survive termination: Section 3 (No financial services; No fiduciary relationship), Section 6, Section 7, Section 8, Section 9, Section 10, Section 11, Section 12, Section 15, Section 16, Section 17, Section 18, Section 19, Section 20, and Section 21.
15. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. CATENA AND ITS LICENSORS AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. CATENA DOES NOT WARRANT THAT THE SERVICES WILL BE CONTINUOUS, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECT WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
16. Limitation of Liability
Exclusion of certain damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CATENA OR ITS LICENSORS AND SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR DIGITAL ASSETS, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT CATENA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Liability cap. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF CATENA AND ITS SERVICE PROVIDERS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CATENA FOR THE SERVICES IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE THOUSAND U.S. DOLLARS (US$1,000).
Basis of the bargain. The limitations in this Section 16 are an essential basis of the bargain between you and Catena and will apply notwithstanding the failure of essential purpose of any limited remedy.
17. Indemnification
You will indemnify, defend, and hold harmless Catena and its licensors, Service Providers, and their respective affiliates, officers, directors, employees, and agents, from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your or your Authorized Users’ access to, use, or misuse of the Services; (b) any product, application, or service you or your Authorized Users develop or operate using the Services; (c) your or your Authorized Users’ violation of these Terms or of any applicable law; or (d) any modification, alteration, adaptation, or implementation of the Services inconsistent with the Documentation. Catena will provide you with reasonable notice of any claim subject to indemnification, and you will not settle any such claim in a manner that imposes any obligation or liability on, or requires any admission by, Catena or its Service Providers without prior written consent.
18. Confidentiality
Each party may have access to the other’s non-public, confidential, or proprietary information (“Confidential Information”). The receiving party will use the disclosing party’s Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms, will protect it using at least reasonable care, and will not disclose it except to those of its personnel and advisors who need to know it and are bound by confidentiality obligations no less protective than those in this Section. This Section does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or is required to be disclosed by law (provided the receiving party gives reasonable notice where legally permitted).
19. Customer Representations and Warranties
You represent and warrant, on a continuing basis, that: (a) you have the authority and all permits, licenses, registrations, and approvals necessary to use the Services and to conduct your business as it relates to the Services, and you will maintain them; (b) your use of the Services, and any product or application you develop using the Services, will at all times comply with all applicable laws and with these Terms; and (c) the information you provide to Catena is accurate, current, and complete. You will promptly inform Catena in writing if any of these representations or warranties ceases to be true.
20. Governing Law; Dispute Resolution; Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
Governing law. These Terms, and any dispute arising out of or relating to these Terms or the Services, are governed by and construed in accordance with the Federal Arbitration Act, applicable federal law, and the laws of the State of Delaware, without regard to its conflict-of-laws principles.
Agreement to arbitrate. Except as set out in this Section under “Exceptions,” any and all disputes or claims arising out of or relating to these Terms or the Services will be resolved exclusively through final and binding arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules then in effect. You acknowledge and agree that you are not a consumer and that you access and use the Services solely for business or commercial purposes. The seat and location of the arbitration will be Wilmington, Delaware, provided that the arbitration may be conducted by telephone, by videoconference, or on the basis of written submissions where the AAA rules permit. Judgment on the award may be entered in any court of competent jurisdiction.
Class action and jury trial waiver. You and Catena each waive any right to a trial by jury and any right to participate in a class, collective, consolidated, or representative action. All claims must be brought in the party’s individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one party’s claims or otherwise preside over any form of representative or class proceeding.
Pre-arbitration notice. Before commencing arbitration, the initiating party will send the other party a written notice of dispute describing the claim and the relief sought. The parties will attempt in good faith to resolve the dispute for sixty (60) days following such notice. Notices to Catena must be sent to Legal@catena.com.
Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of its intellectual property or confidentiality rights.
Severability of this Section. If the class action and jury trial waiver in this Section is held unenforceable, then the entirety of this Section will be null and void, but the remainder of these Terms will remain in effect.
21. General Provisions
Entire agreement. These Terms, together with the Additional Terms, the Policies, and any order form or other agreement expressly incorporating these Terms, constitute the entire agreement between you and Catena regarding the Services and supersede all prior agreements and understandings on the subject.
Order of precedence. In the event of a conflict, the following order of precedence applies with respect to the subject matter in conflict: (a) any signed written agreement between you and Catena that expressly references and amends these Terms; (b) these General Terms; (c) the applicable Additional Terms; and (d) the Policies. Except where a provision of these General Terms expressly states that an Additional Term controls, these General Terms prevail over any conflicting Additional Term or Policy.
Assignment. You may not assign or transfer these Terms, in whole or in part, without Catena’s prior written consent. Catena may assign these Terms without restriction. Any prohibited assignment is void.
No waiver. No failure or delay by Catena in exercising any right under these Terms will operate as a waiver of that right.
Severability. If any provision of these Terms (other than as provided in Section 20) is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
Relationship of the parties. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
Force majeure. Catena will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, network or blockchain failures, denial-of-service attacks, labor disputes, governmental action, or failures of third-party providers (including its Service Providers).
Third-party beneficiaries. Except for Catena’s Service Providers as expressly provided in these Terms and the applicable Additional Terms, there are no third-party beneficiaries to these Terms.
Notices. Catena may provide notices to you by email to the address associated with your Account, by posting within the Services, or by other reasonable means. Notices to Catena must be sent to Legal@catena.com.
By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these General Terms.